Last updated: March 15, 2024
Your privacy is of utmost importance and SwitchWell's Privacy Policy describes how the platform collects and uses your data. Please take a moment to familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions.
We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to identify you. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your device's Internet protocol address (e.g., IP address), device type, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
We may also collect information that your device sends whenever you visit our Service or when you access the Service by or through a mobile device.
To provide and maintain our Service, including monitoring the usage of our Service.
To manage your account registration as a user of the Service. The data you provide can give you access to different functionalities of the Service available to you as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase of the products, items, or services or of any other contract with us.
To contact you: To contact you by texts, or other relevant forms of electronic communication, such as a mobile application's push notifications or in-app pop-ups regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
To manage your requests: To attend and manage your requests.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which data held by us about our Service users is among the assets transferred.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, marketing, and your experience.
SwitchWell will retain your anonymized survey and usage data after you delete and/or uninstall the app. We may share anonymized data with third parties to gain resources, improve our Service or for analytical purposes. Third parties may include researchers, decision makers, health organizations, industry partners, software vendors, or other relevant entities. We might be legally obligated to share your anonymized data with authorities governing your jurisdiction.
We collect your data in encrypted format to ensure data security. While we do process your information, it is important to note that the data are handled with utmost care and are primarily stored on a secure server located in Canada. However, anonymized data may be shared with trusted third-party servers, which may be located outside of Canada, as articulated in the "Retention of Your Data" section.
The security of your data is important to us, but do remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via in-app pop-up on the profile page of changes made and update the "Last updated" date on this Privacy Policy page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately once they are posted on this page.